The Curious Gem
Supplier Partner
WHO WE ARE
The Curious Gem is a happy team located in the beautiful city of Edinburgh. We supply high quality jewellery making supplies to thousands of customers worldwide and have a product line of over 7000 items. As a company we are committed to quality of product and outstanding customer service and we aim for a long term relationship with every one of our customers built on trust. Please see our customer testimonials for genuine feedback on our products.
Victoria Brown, who established the business in 2007, holds a Foundation Certificate in Gemmology, awarded by the Gemmological Association of Great Britain. Our products are regularly tested for due diligence purposes.
Environmental issues are important to us and we only use bio-degradable, compostable or recyclable packaging. For more information see our environmental policy.
As a responsible supplier we work closely with our suppliers and manufacturers to ensure our products are produced as ethically as possible. For more information see our ethical policy.
We are proud to be a member of the UK National Association of Jewellers and an accredited Living Wage employer.
COMPANY VALUES
Responsibility: A responsible business strategy underpins all our core values. We are committed to socially and environmentally responsible business practices providing long term benefit and value to our customers, employees, supply chain, the environment and wider society.
Inclusivity: We are a business for everybody: accessible to the hobbyist to bigger businesses, from novice to expert. We create a sense of belonging for everyone, regardless of position, from all backgrounds and celebrate diversity in a growing team where everyone is valued, respected, heard and matters.
Happiness: We aim to promote a happy and supportive workplace where employees feel valued, appreciated and engaged within a friendly and welcoming team. We want every customer to feel happy with their interaction with our business and exceed their expectations.
Trust: We are open and transparent and take an honest approach to our work and the products we sell. We seek to build long-term relationships with customers, employees and suppliers built on open communication and mutual respect.
TERMS AND CONDITIONS OF SALE
OF
THE CURIOUS GEM LIMITED
1 DEFINITIONS
1.1 “Buyer” means the individual or organisation who buys or agrees to buy the Goods from the Seller;
1.2 “Consumer” shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977;
1.3 “Contract” means the contract between the Seller and the Buyer for the sale and purchase of Goods incorporating these Terms and Conditions;
1.4 “Goods” means the articles that the Buyer agrees to buy from the Seller;
1.5 “Seller” means The Curious Gem Limited. Registered office at 1 Duddingston Yards, Edinburgh EH15 3NT, Registered in Scotland. Company registration number: SC420806, that owns and operates www.thecuriousgem.co.uk.
1.6 “Terms and Conditions” means the terms and conditions of sale set out in this agreement and any special terms and conditions agreed in writing by the Seller;
1.7 “Website” means www.thecuriousgem.co.uk.
2 CONDITIONS
2.1 Nothing in these Terms and Conditions shall affect the Buyer’s statutory rights as a Consumer.
2.2 These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer.
2.3 Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these Terms and Conditions.
2.4 Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.
2.5 Any complaints should be addressed to the Seller’s address stated in clause 1.5.
3 ORDERING
3.1 All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason.
3.2 Where the Goods ordered by the Buyer are not available from stock the Buyer shall be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 28 days.
3.3 When making an order through the Website, the steps the Buyer needs to take to complete the order process are described in the FAQs page.
4 PRICE AND PAYMENT
4.1 The price of the Goods shall be that stipulated on the Website. VAT is payable on all goods delivered to the UK. Goods delivered to countries outside the UK are not subject to VAT and this will not be charged at checkout.
4.2 The total purchase price, including VAT (if applicable) and delivery charges, will be displayed in the Buyer’s shopping cart prior to confirming the order.
4.3 After the order is received the Seller shall confirm by email the details, description and price for the Goods.
4.4 Payment of the price plus VAT (if applicable) and delivery charges must be made in full before dispatch of the Goods.
5 RIGHTS OF SELLER
5.1 The Seller reserves the right to periodically update prices on the Website, which cannot be guaranteed for any period of time. The Seller shall make every effort to ensure prices are correct at the point at which the Buyer places an order.
5.2 The Seller reserves the right to withdraw any Goods from the Website at any time.
5.3 The Seller shall not be liable to anyone for withdrawing any Goods from the Website or for refusing to process an order.
5.4 All goods are described to the very best of the Seller's knowledge with respect to type, size, shape, colour and clarity. All stated weights and measurements are approximate.
6 DELIVERY
6.1 Goods will normally be dispatched within 2 working days of acceptance of order, although delays may occur.
6.2 Where a specific delivery date has been agreed, and where this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree a new delivery date or receive a refund.
6.3 The Seller shall use its reasonable endeavours to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.
6.4 Delivery of the Goods shall be made to the Buyer’s address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
6.5 Risk in the Goods shall pass to the Buyer upon delivery of the Goods, or where the Buyer fails to take delivery at the agreed time, at the time delivery was attempted.
6.6 Title in the Goods shall not pass to the Buyer until payment of the price has been made in full.
7 CANCELLATION AND RETURN
7.1 If you are a consumer you have the right, in addition to your other rights, to cancel the Contract and receive a refund by informing the Seller by e-mail or phone within 14 working days of receipt of the Goods. Any payments made by the Buyer shall be refunded in full within 28 days.
7.2 The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller by e-mail or phone within 14 days if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.
7.3 Where a claim of defect or damage is made, the Goods shall be returned by the Buyer to the Seller within 28 days of delivery. The Buyer shall be entitled to a replacement or a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective.
7.4 Goods must be returned by the Buyer at the Buyer's expense and should be adequately insured during the return journey. The Buyer will receive a refund of all monies paid for the Goods except for return postal charges within 28 days of cancellation. If the Buyer fails to return the Goods following cancellation, the Seller shall be entitled to deduct the cost of recovering the Goods from the Buyer.
7.5 Goods to be returned must clearly show the order number obtained from the Seller inside the package.
7.6 Where returned Goods are found to be damaged due to the Buyer’s fault the Buyer will be liable for the cost of remedying such damage.
8 GIFT VOUCHERS
In addition to these terms and conditions the following terms and conditions shall apply to the sale of gift vouchers:
8.1 Gift vouchers will be sent to the email address specified in the order. Payment must be made in full before dispatch of the gift voucher.
8.2 Gift vouchers can be redeemed online at www.thecuriousgem.co.uk only.
8.3 Gift vouchers cannot be exchanged, returned or redeemed for cash in part or whole.
8.4 Gift vouchers are valid for 12 months from the date of purchase and cannot be renewed once they have expired.
8.5 Gift vouchers cannot be replaced if lost or damaged.
9 LIMITATION OF LIABILITY
9.1 Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Seller the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the price of the Goods and the Seller shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.
9.2 Nothing in these Terms and Conditions shall exclude or limit the liability of the Seller for death or personal injury resulting from the negligence of the Seller or that of the Seller’s agents or employees.
10 WARRANTIES
10.1 We warrant that the goods:
- comply in material respects with their description on our website; and
- are free from material defect at the time of delivery
10.2 The descriptions of goods on our website are for identification only. The goods may vary slightly from their description, of appearance, technical specification, dimensions and weight, and performance.
10.3 If you believe that we have delivered goods which are defective in material or workmanship, you must:
- Inform us (in writing), with full details, as soon as possible; and
- Allow us to investigate (we may request photographs).
10.4 If the goods are found to be defective in material or workmanship (following our investigations), and you have complied with those conditions (in clause 7.3) in full, we will (at our option) replace the goods or refund the price.
11 WAIVER
No waiver by the Seller (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.
12 FORCE MAJEURE
The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to, acts of God, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations.
13 SEVERANCE
If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.
14 CHANGES TO TERMS AND CONDITIONS
The Seller shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.
15 GOVERNING LAW AND JURISDICTION
These Terms and Conditions shall be governed by and construed in accordance with the law of Scotland and the parties hereby submit to the exclusive jurisdiction of the Scottish courts.
Privacy Policy
This Privacy Policy governs the manner in which The Curious Gem Limited collects, uses, maintains and discloses information collected from users (each, a "User") of the www.thecuriousgem.co.uk website ("Site"). This privacy policy applies to the Site and all products and services offered by The Curious Gem Limited.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site,place an order,fill out a form, respond to a survey, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information
The Curious Gem Limited collects and uses Users personal information for the following purposes:
To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
Changes to this privacy policy
The Curious Gem Limited has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
The Curious Gem Limited, 1 Duddingston Yards, Edinburgh EH15 3NT, United Kindom
0131 661 6632
contact@thecuriousgem.co.uk
www.thecuriousgem.co.uk
Last updated: 15th May 2018
We are happy to provide a refund or credit note for goods returned within 30 days of receipt if you are unhappy with your purchase (minus the delivery charge paid, with the exception of faulty products). We do not offer exchanges. Goods must be received in the same condition as shipped, unused and strung as sold (we do not accept returns for individual beads sold as part of a strand, you must return the entire strand).
We are unable to offer returns for the following items:
- pierced ear findings (for reasons of hygiene).
- any item that is cut to order, such as wire or chain.
- any personalised item, eg engraved products
- beads broken by the customer as a result of unsuccessful wrapping attempts (for more information about our beads click here).
Goods should be packaged carefully, preferably in their original packaging, to prevent damage in transit and a note of your name and order number must be included along with your returned item(s). Please state if you would like a refund or credit. We recommend you use an insured and tracked delivery service, and retain your proof of postage, as we cannot be held liable for goods lost or damaged in transit.
Items returned from overseas should clearly state "Returned Goods - Unsuitable" on the outside wrapper and a Customs Declaration form should be completed as failure to do so may incur UK customs duties which will be deducted from any refund.
Please return to: TCG, 1 Duddingston Yards, Edinburgh EH15 3NT, UK.
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