Holly Silver

Orders

The following terms & conditions also cover email correspondence, newsletters, Facebook, Instagram and any other associated promotional activity.

When you place an order with By Rebecca it will be deemed that you have read, understood and agreed to these Terms & Conditions. If you are unhappy with any part of these terms and conditions, you should contact me at info@by-rebecca.com

 

By placing an order through our website you are making an offer to By Rebecca to purchase the goods outlined in your order upon the terms described in your order. When you place an order, we will require your name, email address, credit/debit card, phone and address details. This information is required in order to process your request or inform you of acceptance of our order. A contact phone number is needed so that we can get in touch if there is a problem with your order.

 

After placing an order online, you will receive an order confirmation, the contract for the sale of a product (s) will only exist once an order has been accepted, processed and sent to you.

 

Please ensure that you check all pieces on receipt and if there is a problem with your order - all faulty or damaged items must be reported within ten working days of receiving your order.

 

I want you to be 100% happy with your purchase so if you are not, please contact me at info@by-rebecca.com to discuss. I am happy to accept returns if the product is faulty or made incorrectly to your specification. All items are handmade by a human, so sometimes there can be a human error - if this is the case, I will speedily fix this issue for you. Please contact me to let me know and for a return address.

 

Bespoke items are non-returnable unless there is a fault with the piece.

 

Alteration Service

Depending on the personalisation of the piece, it MAY be possible to alter if it's been ordered in the incorrect size. If you have ordered a piece and its been made to that specification, there will be a small alteration fee to change its size due to the labour involved. Specifically rings with stones in them, alteration is very difficult and costly so please ensure you order the correct ring size.

 

The same applies if you have been gifted a piece of jewellery from By Rebecca and its too small or large. If the piece is needing a major alteration, a new item may have to be made from scratch - which will have a higher cost. It may not always be possible to alter the size of a personalised item due to the stamping position on the piece - contact me to discuss.

 

Please contact me on info@by-rebecca.com for a return address and send the item without the box to reduce postage costs.

 

Images

Photographs taken are what I deem to be a clear representation of the product.

Due to the handmade nature of our jewellery, I reserve the right to sell items with minor differences to the products photographed.

 

Packaging

All jewellery is packaged in a black organic kraft luxury box which is branded. Items will also be wrapped in tissue paper and sealed with a small sticker. Gift wrap service is available so please choose this at the time of your order.

 

Components & Hallmarking

All items at By Rebecca are handmade by Rebecca Robertson. The pieces are all made with sterling silver (.925) and are hallmarked in accordance to the Hallmarking UK Law - items below a certain weight do not need to be hallmarked, Items over this weight will be hallmarked at the Edinburgh assay office. Some pieces may feature pre- made components such as clasps and chains.

The policy:

This privacy policy notice is for this website and governs the privacy of those who use it. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy you may wish to cease viewing / using this website.

 

Policy key definitions: "I", "our", "us", or "we" refer to the business, Holly Silver Jewellery "you", "the user" refer to the person(s) using this website. GDPR means General Data Protection Act. PECR means Privacy & Electronic Communications Regulation. ICO means Information Commissioner's Office. Cookies mean small files stored on a users computer or device.

 

Processing Your Personal Data

Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful basis.

We are exempt from registration in the ICO Data Protection Register because I am only processing personal data for the core business purposes.

Lawful basis:

Consent The reason we use this basis: we like to ask your permission first We process your information in the following ways: for newsletters and information on what you are buying from me. Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists. Sharing your information: We do not share your information with third parties. / We do share your personal information with third parties and they include; . Lawful basis: Contract We process your information in the following ways: Purely for sending out newsletters to inform you of new products and special offers. Data retention period: We shall continue to process your information until the contract between us ends or is terminated under any contract terms. Sharing your information: We do not share your information with third parties. / We do share your personal information with third parties and they include; . Lawful basis: Legal obligation Data retention period: 24m Sharing your information: We do not share your information with third parties. / We do share your personal information with third parties and they include; . Lawful basis: Vital interests The reason we use this basis: I like to know what you are buying to help me make more of what you like! We process your information in the following ways: I gather information of what you have purchased. Data retention period: 24m Sharing your information: We do not share your information with third parties. / We do share your personal information with third parties and they include; .

 

Your Individual Rights Under the GDPR your rights are as follows. You can read more about your rights in details here;

the right to be informed;

the right of access;

the right to rectification;

the right to erasure;

the right to restrict processing;

the right to data portability;

the right to object;

and the right not to be subject to automated decision-making including profiling.

 

You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data. We handle subject access requests in accordance with the GDPR.

 

Internet Cookies

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website.

Some cookies are required to enjoy and use the full functionality of this website.

We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

 

Data Security & Protection

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information.

Our methods meet the GDPR compliance requirement. Transparent Privacy Explanations We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology. Email marketing messages & subscription Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the "Processing of your personal date" above. Any email marketing messages we send are done so through an EMS, email marketing service provider.

An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users. Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.

Any email marketing messages we send are in accordance with the GDPR and the PECR.

 

We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences, you can also unsubscribe from all MailChimp lists, by following this link, otherwise contact the EMS provider. Our EMS provider is; MailChimp.

We hold the following information about you within our EMS system; Email address I.P address Subscription time & date What you have purchased Resources & further information Overview of the GDPR - General Data Protection Regulation

Delivery & Manufacture Information

 

Manufacture and Delivery Time

 

Standard manufacture time for By Rebecca is as follows: Personalised Orders are generally made by hand from scratch -

Bangles and Personalised Rings - please allow up to 14-21days

Bespoke Custom Orders - to make you something unique the turnaround time for custom orders is approx 2-5wks depending on the project.

Personalised Necklaces can be made within 7-14days

Stock Items that are showing in stock will be sent out within 2 working days of payment cleared.

Reloved - Please get in touch to see how long the wait time is for this popular service, it can range from 2week to 8weeks depending on commission and workload.

 

Delivery

Jewellery will be sent in a Luxury Branded Gift Box

Standard Shipping is FREE SHIPPING

* Royal Mail Signed For for orders over £40

* And for orders under £40, second class large letter with proof of postage

£8 Next day Service pre-1pm with Royal Mail Special delivery - Next Day Delivery after Manufacture/Same day if stock item

 

Need it in a hurry? 

EXPRESS SERVICE

I can do an express service for an additional cost if you need your order within 7-10days within the UK and 10-14days for international orders. This will be sent out on a standard shipping but the item will be made on the express service for you to have your item delivered within the days shown above! I

nternational Postal Service

I am happy to post to anywhere in the world as I love to think of my jewellery spreading far and wide across the globe!

International Post is charged at £10 (tracked and signed for) or £5 for standard international post with proof of postage.

Please allow 14-21 days from point of ordering as international shipping takes between 7-14 days as standard.

 

NEW! - FREE Gift service Sending this special jewellery as a gift to someone? I can either send it directly to the person for you and I can gift wrap it for you with a wee card with your personal message inside. You can add these details upon checkout.

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